Each year, the Office works on projects under a banner theme. In 2017, we’re focused on creating a more responsive government, one that acts quickly and meaningfully on behalf of the people it serves.



  • Residents can access the information they need.
  • The public has access to coordinated, collaborative services and don’t have to jump through hoops.

  • That emerging and complex issues are identified, understood and acted upon through data and public engagement.
  • Learning from data and targeting actions.



An image of the 311 logo.

The City of Toronto’s 311 service receives more than 1.5 million calls each year, 70 per cent of which are questions rather than requests for service. We’re looking for a partner to work with the City and its residents to design, build and pilot a more responsive model for 311 information requests.

This is a challenge facing cities across North America, where 311 systems are experiencing increased volumes of public inquiries and struggling to introduce new tools and technologies that will allow them to better manage the flow of information to residents and learn from the data they collect.

Learn more about Toronto's 311 service